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‎11-16-2017 07:56 PM

HP Recommended
Product: HP ENVY TouchSmart m6-k025dx S
Operating System: Microsoft Windows 10 (64-bit)

I have  been upgraded  my laptop to window 10 but today I using my  laptop is pop  up a sign say accelerometer and 3D guard is not working do you have any updated accelerometer 3D guard Hewlett Packard I bought this laptop since 2013 so I think I the software is outdated please help

1 ACCEPTED SOLUTION

Accepted Solutions

‎11-16-2017 08:04 PM

HP Recommended

@JJ35

 

Many people are on the same boat with you after Microsoft  giving a hit. At this stage we have a mix bag: works and doesn't work when do a CLEAN install of

         http://ftp.hp.com/pub/softpaq/sp82001-82500/sp82228.exe

You may want to try it OR uninstall it 3D Driverguard software to avoid error message and wait for Microsoft and/or HP to work this out.

Regards.

BH
***
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4 REPLIES 4

‎11-16-2017 08:04 PM

HP Recommended

@JJ35

 

Many people are on the same boat with you after Microsoft  giving a hit. At this stage we have a mix bag: works and doesn't work when do a CLEAN install of

         http://ftp.hp.com/pub/softpaq/sp82001-82500/sp82228.exe

You may want to try it OR uninstall it 3D Driverguard software to avoid error message and wait for Microsoft and/or HP to work this out.

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No

‎11-16-2017 08:11 PM

HP Recommended

thank you sir!

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‎11-16-2017 08:18 PM

HP Recommended

the software is not working sir!

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‎11-22-2017 11:04 AM

HP Recommended

@JJ35

 

Just let you know, HP has a fix

 

       https://support.hp.com/bg-en/document/c05841987

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No
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