i need a CD ROM driver

[Manyo]

Windows 7

Pavilion DV6 (A1M23AV)

hello

when i put in a blank disc or movie DVD, my notebook doesnt read it. im sure my notebook is missing a driver because i have an almost identical pavilion dv6 spare, and when i put in the whole CD rom hardware into that notebook, everything works fine. please help.

[A_Gayathri · Accepted solution]

Hi @Manyo,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand the CD/DVD drive in your HP Pavilion dv6-6000 series notebook might be missing the appropriate driver or facing a software issue. Let's go through the steps to troubleshoot this and help you reinstall the necessary driver:
 

Steps to Fix the CD/DVD Drive Not Recognized on Windows 7

1. Check Device Manager

• Press Windows + R, type devmgmt.msc, and press Enter to open Device Manager.
• Expand the DVD/CD-ROM drives section.
• Check if your CD/DVD drive is listed. If there’s a yellow exclamation mark or it isn’t listed, it could indicate a driver issue.

2. Uninstall and Reinstall the CD/DVD Driver

• In Device Manager, right-click on the CD/DVD drive (if it's listed), and select Uninstall.
• Restart your computer, and Windows should automatically reinstall the default driver.

3. Manually Download the Driver Software and Drivers for HP Pavilion dv6-6000 Entertainment Notebook PC series

If Windows doesn’t reinstall the driver, you can manually install it:

• Go to the HP support website and enter your notebook's model (HP Pavilion dv6-6000 Entertainment Notebook PC series).
• Select Windows 7 as your operating system.
• Under the Driver - Storage or Driver - CD/DVD sections, download any available drivers related to the CD/DVD drive.
• Install the downloaded driver and restart your computer.

4. Check Windows Updates 

• Go to Start > Control Panel > Windows Update.
• Install any available updates, especially those related to drivers or hardware.

6. Test the Drive in Another Notebook

Since you mentioned you have an identical spare notebook where the CD drive works, you can swap the drives again to verify if the issue persists only on your main notebook.
 

Refer to this document: HP Pavilion dv6-6000 Entertainment Notebook PC series User manual 

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. 

[Manyo]

i did not have "DVD/CD-ROM Drives" under Device Manager. i clicked on the link you gave and under "Software-Media" i found "HP MediaSmart DVD Software". i installed it, rebooted my notebook, now i have DVD/CD-ROM Drives and now my CD-ROM is working again! thank you so much!

[A_Gayathri]

HI @Manyo,

That's great! I am happy to hear that the issue has been resolved. If you need further assistance feel free to reach out to us. 

If the information I've provided was helpful, give us some reinforcement by clicking the Accept as Solution on the public post, that'll help us and others see that we've got the answers!

Have a great day ahead! 

Gaya1239 

HP Support