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HP Recommended

i need help installing HP Support Assistant 9, when i click on the .exe everything seems fine, I press to agree to the license terms, everything is normal, but in the "Completing installation" part, an unknown error appears: An unknown error occurred: -2, and I don't know what to do, please solutions.

1 REPLY 1
HP Recommended

Hi @ISebx74,

 

Welcome to the HP Support Community

 

I understand you are getting an error while Installing HP Support Assistant on your PC . Not to worry I will help you to get a resolution to resolve the issue.

 

 Update the BIOS, & Chipset drivers:

  • Here's the link to download and install the above updates: Click here

If the issue persists, then Install updates from Windows Update.

  • Select Start  > Settings  > Update & Security  > Windows Update , and then select Check for updates. If updates are available, install them
  • Download HP Support Assistant and try installing it: Download HP Support Assistant

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!


ANAND_ANDY
I am an HP Employee

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