• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎03-20-2023 11:21 AM - last edited on ‎03-20-2023 01:18 PM by Moderator

HP Recommended
Product: HP ZBook 15 Base Model Mobile Workstation

i'm trying to download a working version of HP assistant - it says the normal download won't work because i need what is called a "legacy" version. How o I download this particular version?

Always willing to learn
Category:
11 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎03-21-2023 07:00 AM

HP Recommended

You're very welcome.

 

There are a few versions out there, so we may have to experiment.

 

The first thing to do is to uninstall whatever version of the HPSA that is installed now and not working.

 

Then restart the PC.

 

Here is a link to a HPSA version 8 release.  The one I gave you was an older version 7 release.

 

8.3.34.7

 

https://ftp.hp.com/pub/softpaq/sp77001-77500/sp77062.exe 

View solution in original post

2 people found this reply helpful
Was this reply helpful? Yes No
3 REPLIES 3

‎03-20-2023 12:10 PM

HP Recommended

Hi:

 

I recommend that you install the version that HP has on your notebook's support page.

 

Driver - HP ZBook 15 Base Model Mobile Workstation | HP® Customer Support

 

It is good for W7 > W10

Was this reply helpful? Yes No

‎03-21-2023 06:55 AM

HP Recommended

Thank you for responding to my query. It seemed hopeful when I downloaded the suggested link unfortunately - when i installed it it said the version i had was newer and the installation would now close. Back to square one - where my HP assistant isn't workingHP screenshot.png

Always willing to learn
Was this reply helpful? Yes No

‎03-21-2023 07:00 AM

HP Recommended

You're very welcome.

 

There are a few versions out there, so we may have to experiment.

 

The first thing to do is to uninstall whatever version of the HPSA that is installed now and not working.

 

Then restart the PC.

 

Here is a link to a HPSA version 8 release.  The one I gave you was an older version 7 release.

 

8.3.34.7

 

https://ftp.hp.com/pub/softpaq/sp77001-77500/sp77062.exe 

2 people found this reply helpful
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
my testing
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.