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Message 1 of 2
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Flag Post

i need to put in my new logo name and password

HP Recommended
hp notebook model # 17-AK051nr
Microsoft Windows 10 (32-bit)

hello,

man i hope somebody can please help me, for 3 days already i haven't been able to use my hp notebook/laptop model # 17-AK051nr because for some reason it has my wrong logo signin and it won't accept my password. the logo which was my name in a circle i've had the same since i bought this laptop and the password i have it wont take at all and won't let me reset it either. please please someone help me, i'm lost  thank you very very much

Roberta J Mupo (Robin)
1 REPLY 1
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Message 2 of 2
Flag Post
HP Recommended

Hi there! Thank you for visiting the HP Support Community! 🙂  

 

According to the Community's Rules of Participation:  

 

4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.  

 

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region.  

 

Kind regards,  

 

BiancaS.

I work on behalf of HP.
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