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- HP Community
- Notebooks
- Notebook Software and How To Questions
- i need to put in my new logo name and password

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09-26-2020 10:55 PM
hello,
man i hope somebody can please help me, for 3 days already i haven't been able to use my hp notebook/laptop model # 17-AK051nr because for some reason it has my wrong logo signin and it won't accept my password. the logo which was my name in a circle i've had the same since i bought this laptop and the password i have it wont take at all and won't let me reset it either. please please someone help me, i'm lost thank you very very much
09-27-2020 07:16 AM
Hi there! Thank you for visiting the HP Support Community! 🙂
According to the Community's Rules of Participation:
4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.
Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region.
Kind regards,
BiancaS.