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    Information
    Know the Benefits of your HP account

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    Fix Windows 10 Update Issues

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Locked It has been a while since anyone has replied. Simply ask a new question if you would like to start the discussion again.
Highlighted
Robin1963
Level 1
3 0 0 0
Message 1 of 2
75
Flag Post

i need to put in my new logo name and password

‎09-26-2020 10:55 PM

HP Recommended
Product: hp notebook model # 17-AK051nr
Operating System: Microsoft Windows 10 (32-bit)

hello,

man i hope somebody can please help me, for 3 days already i haven't been able to use my hp notebook/laptop model # 17-AK051nr because for some reason it has my wrong logo signin and it won't accept my password. the logo which was my name in a circle i've had the same since i bought this laptop and the password i have it wont take at all and won't let me reset it either. please please someone help me, i'm lost  thank you very very much

Roberta J Mupo (Robin)
1 REPLY 1
Highlighted
BiancaS
Moderator
Moderator
778 775 13 31
Message 2 of 2
Flag Post

‎09-27-2020 07:16 AM

HP Recommended

Hi there! Thank you for visiting the HP Support Community! 🙂  

 

According to the Community's Rules of Participation:  

 

4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.  

 

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region.  

 

Kind regards,  

 

BiancaS.

I work on behalf of HP.
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