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‎04-06-2020 01:27 PM

HP Recommended
Product: HP ProBook 450 G6
Operating System: Microsoft Windows 10 (64-bit)

iTunes on hp pro book not recognizing iPhone

I simply want to back up my 3 apple devices.  Cannot connect to iTunes.  Have rebooted, reloaded iTunes, soft reset on iPhone.  NO CONNECTION!!!   Is HP preventing this?  Some SECURITY thing or what?    I've been working on this for over 4 hours, and have tried everything i can find on Google, or anywhere else.

 

PLEASE HELP ME BACK UP MY IPHONE BEFORE MY REPLACEMENT UNIT ARRIVES!!!

 

Thanks in advance

1 REPLY 1

‎04-06-2020 02:29 PM

HP Recommended

@mrrussw 

Most likely, the simple problem is that Windows is not "seeing" the iPhone -- and that is due to lack of drivers.

 

Unfortunately, HP does not provide drivers for Apple devices.  So, you would need to check with Apple Computer to get the drivers you need.

 

Good Luck



I am a volunteer and I do not work for, nor represent, HP
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