icons won't open on desktop

[poldracker]

I cannot open any icon and control panel will not function. I can go into safe mode and the icons work fine including control panel. also, it take a long time to shut down or restart, (about 2 min.)

Another thing I've tried to open what program that I might need at the time was to right click the icon and then click open, it was still a "no go".

I attemped a restore to an earlier time in safe mode, but there was no previous highlight to click on. When I start safe mode in the list of options, I tried the "return to the last time the computer was working," however, that also was a "no go."

I downloaded a dll repair program. Thay program did find a number of problems corrupt files and it cleaned the registers.

todate, nothing I have tried has worked. Is there an answer to this problem?

[Mrstenter]

Hi @poldracker,

Welcome to the HP Support Community!

I understand from your posts that you are having an issue with your Compaq Presario CQ62 Notebook and not able to use the control panel icons. I found  this, that might help. You will need to do this in Safe Mode.

Please let me know how this goes.

Please consider marking the post that resolves your issue as Accept as Solution to help other community members! To show appreciation for my efforts kindly click the Thumbs Up below.

Thanks. 

[poldracker]

Hi mrstenter,

I cliked on the THIS in your post but it said, "thread not found." Since I am very new to this site, possibly I'm not clicking on the correct thing. Therefore I need some assistance. Than k you

[Mrstenter]

Hey @poldracker,

Here are the instructions from the Microsoft document.

The System File Checker tool

To determine whether the issue that you are experiencing is caused by one or more system files that are used by Windows, run the System File Checker tool. The System File Checker tool scans system files and replaces incorrect versions of the system files by using the correct versions. 

To run the System File Checker tool, follow these steps:

1. Click Start, and then type cmd in the Start Search box.

2. Right-click cmd in the Programs list, and then click Run as administrator.

If you are prompted for an administrator password or confirmation, type your password or click Continue

3. At the command prompt, the following line, and then press ENTER:

sfc /scannow

Hope this helps.

Thanks.
 

[poldracker]

Hello once again,

I appreciate the quick response. Mrstenter, I did run the scannow and returned that there are no INTEGRITY VIOLATIONS.

If you could think of anything else, I will be grateful. I can hardly afford to lose my important data.

[Mrstenter]

Hey @poldracker,

Have you tried to create a new profile on this Notebook under Users?

You could try using the Windows Update Troubleshooting tool to fix any updates that have not come through for Windows.This is a download that will run a check on your system and usually repair it.

Please restart the Notebook twice to make sure all update have been completed! 

Let me know.

Thanks.

[poldracker]

Good morning Mrstenter,
I run the tool and there were four problems fixed  .  .  .  just not mine. This is the most stubborn thing I've come up against ever.

What is baffeling to me is that it all opens in safemode. I know you are limited by not being at my computer, but if you could think of anything else I could do, (short of dynamite,) I would be in your debt. Thank you for what you are doing.

[Mrstenter]

Hi @poldracker,

The only other thing I can think of is Windows file Checker.

If Safe Mode works something is blocking the access. Have you tried to disable your Virus Protection software?

Try right clicking on Control Panel and see what options are selected there. 

Let me know. Thanks. 

Slap the Thumbs up to give me a Kudos high five, just to say thanks for trying.