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‎11-22-2016 07:37 AM

HP Recommended
Product: pavilion dv6 3102sl
Operating System: Microsoft Windows 7 (64-bit)

Hi! HP assistant and HP advisor shows different serial and product number. Why is that and wich are correct?

2 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎11-22-2016 07:53 AM - edited ‎11-22-2016 07:53 AM

HP Recommended

Dear Customer,

 

BIOS will have the correct information, please check :

1. Please "Turn OFF" the Notebook

2. "Power ON" the Notebook and keep tapping the Escape Key during the start up to enter the Start-up Menu

3. Now here, Please select the BIOS option [F10]. System information

 

You may keep HP Support Assistant as its more reliable and make sure you have the latest version.

HP Advisor was the previous version and you may uninstall it. Two similar programs might conflict

 

HP Support Assistant

http://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/pl...

 

Hope this helps, for any further queries reply to the post and feel free to join us again

 

 **Click the White Thumbs Up Button on the right to say Thanks**

Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

 

Thank You,

GBL84

I am not an HP Employee

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎11-22-2016 07:53 AM - edited ‎11-22-2016 07:53 AM

HP Recommended

Dear Customer,

 

BIOS will have the correct information, please check :

1. Please "Turn OFF" the Notebook

2. "Power ON" the Notebook and keep tapping the Escape Key during the start up to enter the Start-up Menu

3. Now here, Please select the BIOS option [F10]. System information

 

You may keep HP Support Assistant as its more reliable and make sure you have the latest version.

HP Advisor was the previous version and you may uninstall it. Two similar programs might conflict

 

HP Support Assistant

http://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/pl...

 

Hope this helps, for any further queries reply to the post and feel free to join us again

 

 **Click the White Thumbs Up Button on the right to say Thanks**

Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

 

Thank You,

GBL84

I am not an HP Employee

Was this reply helpful? Yes No
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