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pipchi
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Message 1 of 2
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incorrect serial and model number

pavilion dv6 3102sl
Microsoft Windows 7 (64-bit)

Hi! HP assistant and HP advisor shows different serial and product number. Why is that and wich are correct?

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4,161 4,159 562 1,266
Message 2 of 2
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HP Recommended

Solved!

incorrect serial and model number

Dear Customer,

 

BIOS will have the correct information, please check :

1. Please "Turn OFF" the Notebook

2. "Power ON" the Notebook and keep tapping the Escape Key during the start up to enter the Start-up Menu

3. Now here, Please select the BIOS option [F10]. System information

 

You may keep HP Support Assistant as its more reliable and make sure you have the latest version.

HP Advisor was the previous version and you may uninstall it. Two similar programs might conflict

 

HP Support Assistant

http://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/pl...

 

Hope this helps, for any further queries reply to the post and feel free to join us again

 

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Thank You,

GBL84

I am not an HP Employee

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