• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Here is how to use Windows Security to Protect HP PCs Click here to view the instructions!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.

‎07-25-2025 01:14 AM

HP Recommended

Tried all HP trouble shooting tests / videos. not seeing integrated hard wear so have to use touch screen or external mouse. 

  • windows up dates done
  • HP mouse tests (fail as it can not use or see device
  • hard reboot with power button. 

Device manger human interface devices shows I2C HID device with yellow warning sign. and states code 10. A request for the HID descriptor failed. 

(Location - on intel serial IO I2C host controller - 7E7A.

Device is only 8 months old.

 

Internal keyborad works fine when using device as a laptop. spin screen and device works as a tablet and keyboard is disabled and can to use pen or screen.

Reply
1 REPLY 1

‎07-26-2025 08:54 AM

HP Recommended

Hi @TC176,

 

Welcome to the HP Support Community! We're stoked to have you on board! 

 

To help us get started on resolving your issue, could you please share the model name of your device?

 

We're looking forward to helping you get back up and running! 

 

Best regards,

Kuroi_Kenshi
I am an HP Employee

Reply
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.