02-13-2020 05:25 PM - edited 02-13-2020 05:27 PM
I have an HP Pavilion dv7-6c67nr laptop. About a year ago my camera start blinking in and out whenever I activated it. Then it quit all together. I tried locating it in the device manager under imaging and there was something else there called WSD scan device (greyed out). The integrated camera software is called HP Truevision HD and came installed on the laptop. ( a disc also came with the laptop with the software on it ). I don't have an installation disc for the software it got lost during my move. I've tried everything to locate the software..even on HP website..no help. My question is how do I get or where do I get the software to reinstall the drivers. I hope someone will reply soon with a solution. Forgot to say that the operating system has since been upgraded to Windows 8 Home.
02-17-2020 06:37 PM
@DELA691 Greetings from the HP Community!
If your webcam has stopped working after installing a new update, you should uninstall the update and roll back to the older version. You will have to open Device Manager > right-click on the device > select Properties > switch to Driver tab > click on Roll Back Driver button > select Yes on the next window. After that, you need to restart your PC to check whether it is working.
If that doesn't work, you might need to uninstall the webcam driver. To do this, open Device Manager > right-click on the device > select Properties > switch to Driver tab > click on Uninstall Device button.
Restart your computer and then open Device Manager again and click on Action > Scan for hardware changes. (this would automatically reinstall the best drivers for it)
Once done, I suggest you install all the latest pending Windows updates as below and check if it helps.
- Go to “settings” and click on “update and security”.
- Under tab “Windows update”, click on the icon “check for updates”.
- Then once you find the pending updates install it and check.
FOR DETAILS & FURTHER INSTRUCTIONS, USE THIS LINK: CLICK HERE
(By the end of this article all the issues should be resolved)
Let me know how that pans out,
If you feel I was helpful, simply click on Accept as Solution to help the community grow,
That said, I will have someone follow-up on this to ensure you've been helped,
Just in case you don't get back to us,
have a good day, ahead.
I am an HP Employee