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‎04-01-2021 06:18 AM

HP Recommended
Product: HP 15-dw2775ng
Operating System: Microsoft Windows 10 (64-bit)

Hello there, i would like your help!
completely new laptop failed twice installing the intel serial driver, then installed it and now i have to do an update again.
Does anyone know how to download the correct driver through browser and then installing it?
the  SoftPaq number is sp111665, if thats any help!

thanks a lot in advance!

1 person had the same question
1 REPLY 1

‎05-18-2021 09:16 AM

HP Recommended

I am having the same problem on a new HP Laptop, as well.  The SP111665 fails to install properly.  I am also having a problem with the Laptop not awakening from sleep mode.  I have to do a Hard Reset and wait for the system to reboot.  Thinking these 2 problems could be related!    

 

Anyone else experiencing this?

 

 

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