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HP Recommended
HP laptop 15-bs580tx
Microsoft Windows 10 (64-bit)

is  radeon 520 and radeon r5 m330 the same??? because after updating to  Radeon Settings Version
2018.1116.1301.23445 i.e adernalin edition the graphics card name has also changed please reply ASAP ........

1 REPLY 1
HP Recommended

 

@udhaybhan29,

 

Welcome to the HP Forums 🙂 I would like to take a moment and thank you for using this forum, it is a great place to find answers. For you to have the best experience on the HP forum, you could also visit our HP Forums Guide for First Time Here? Learn How to Post and More. I see from your post that you need assistance with graphics drivers for your HP Notebook. Don't worry we'll work together to help you find a solution.

 

To provide you with an accurate solution, I'll need a few more details:

 

Have you tried to update the drivers either using Windows update or using HP Support Assistant?

Have you tried to uninstall and reinstall the HP Support Assistant?

 

In the meantime, let's try these steps here: 

 

Let's start off by updating the drivers using Windows update: 

 

1) In the search box, type and open Windows Updates. 

2) Check for updates. 

3) If the updates are available, click on install and restart the computer.

 

If the issue persists, I would suggest here is to uninstall the display drivers from device manager:

 

Display drivers:

Use shortcut keys Win + X on Windows 10

Select Device Manager.

Expand the entry. Right-click the problematic device and select Uninstall device.

You may need to check the option Delete the driver software for this device, and then click the Uninstall button.

Now restart the computer and then update the Bios, and graphics card drivers from our HP support website, using this link.

 

If the issue persists, I would suggest here is to uninstall the HP Support Assistant from the control panel and then reinstall the latest version.

Download and install HP support assistant on your PC. It should automatically download and install the latest updates and drivers for your PC.

Refer this link to know how to use HP support assistant.

 

If the issue persists, I would suggest here is to download and install the latest display drivers from the manufacturer's website.

I would recommend you go ahead and download and install AMD detect tool  -Click here

Once you have downloaded the AMD detect tool on your PC, please go ahead and uninstall thee display drivers from Device manager.

Once done, restart the computer and then double click on the AMD detect file which you have saved and click on Run, follow the procedure to install the display drivers.

Once done, restart the computer and check how it goes.

 

Please let me know if this resolves the issue, or if you require further assistance!

Eagerly waiting for your response!

that said, If the information I've provided was helpful, 

give us some reinforcement by clicking the solution and kudos buttons, 

that'll help us and others see that we've got the answers!

Good Luck.

Jeet_Singh
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.