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‎09-22-2024 03:56 AM

HP Recommended
Product: HP EliteBook x360 1030 G2
Operating System: Microsoft Windows 10 (64-bit)

i recently wiped my HP EliteBook x360 1030 G2 using the factory reset button i noticed everything went off  i manually updated the driver and software but my biometric sensor isn't coming on, i have checked the status of the driver it shows installed but on sign in option it is not available. what do i do 

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1 REPLY 1

‎09-22-2024 12:50 PM - edited ‎09-22-2024 12:53 PM

HP Recommended
@Tk-Mola wrote:

i recently wiped my HP EliteBook x360 1030 G2 using the factory reset button

What was the factory reset button?

Do you mean the Windows 10 or 11 "reset" ?

 

The only factory restore I know of for business laptops is the "Cloud Recovery Client"

https://ftp.hp.com/pub/softpaq/sp153001-153500/sp153344.exe

This Client Utility enables users to download the Recovery Kit from the cloud.

The app will have all the HP drivers that are needed.

 

if the fingerprint driver is all you need then it is here

https://ftp.hp.com/pub/softpaq/sp135501-136000/sp135737.exe

 

 

 

 

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