key board damaged

[TSANGHW]

I have a broken key (the enter key) and 2 damaged keys(E and S key) in my laptop. please tell me how to get these 3 keys repaired or replaced?  my laptop is just 1 year old. these 3 keys were damaged already. i think you guys used cheap plastics and coatings that won't last.  very poor reliability product that affect customer experience. 

[Nirvana_95]

Hi @TSANGHW 

Welcome to the HP Support Community. I see that you are facing keyboard-related issues on your HP ENVY X360 Laptop -15t-Ed000 CTO. We are really sorry about it and please be assured that we are here to help you with the keys

I have sent you a private message with further instructions to get this issue sorted. In order to access your private messages, click the private message icon on the upper right corner of your HP community profile, next to your profile Name or simply click on this link.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping. 

[Nirvana_95]

Hi @TSANGHW

I hope you are doing good.

We reached out but never heard back. Do you still need assistance? Let me know if there is anything else you need assistance with.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping. 

Have a great day! 

Thanks!