key f12 is not working

[Eldaneran]

My key f12 is not working, i´d like to know how to make it work again. How to link it with its function

[Raj_05]

Hi @Eldaneran,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your F12 key isn't working, there are a few steps you can take to troubleshoot and fix the issue.

Check if F12 is Disabled in BIOS/UEFI

• Restart your laptop and enter the BIOS/UEFI settings (usually by pressing F2, Esc, or Del during startup).
• Look for an option related to function keys (it might be under the "Advanced" or "System Configuration" tab).
• Ensure that the option to use function keys is enabled.
• Save and exit the BIOS/UEFI.

Update or Reinstall Keyboard Drivers

• Open Device Manager (right-click on the Start menu and select "Device Manager").
• Expand the "Keyboards" section, right-click on your keyboard device, and select "Update driver."
• Follow the prompts to search for updated drivers online.
• If updating doesn’t work, you can try uninstalling the device (right-click and select "Uninstall device"), then restart your laptop to reinstall the keyboard drivers automatically.

Check for Hardware Issues

• If you have an external keyboard, try connecting it to see if the F12 key works there.
• If the external keyboard works, the issue might be with your laptop's internal keyboard.

Check for Software Conflicts

• Some software applications might remap or disable function keys. Ensure no third-party software is interfering with the keyboard.

Perform a Hard Reset

• Turn off your laptop.
• Disconnect any external devices and unplug the power adapter.
• Press and hold the power button for 15-30 seconds.
• Reconnect the power adapter and turn on your laptop.

Use the On-Screen Keyboard

• If you need to use the F12 key urgently, you can use the On-Screen Keyboard as a temporary solution.
• Search for "On-Screen Keyboard" in the Start menu and use it to simulate the F12 key press.

Check Keyboard Settings

• Go to Settings > Ease of Access > Keyboard.
• Ensure that "Use the On-Screen Keyboard" is turned off and that no other accessibility options are affecting the function keys.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support