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David_M001
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keyboard acting weird buttons not matching up

dv7-4273us
Microsoft Windows 8 (64-bit)

so I just got new ram and hard drive, now Im installing windows on it and when I went to type in the password the buttons were mapped weird. I would press "Y" and it would click off of the typing bar and when I hit caps lock it would type "N". Im assuming its a drvier issue but Im not too sure what to do.

 

Thanks for any help.

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HP Support Agent
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keyboard acting weird buttons not matching up

@David_M001 Did you drop liquid or have any accidents with the keyboard?

Did you check with an alternate user account or an external keyboard to check if all the keys on that work?

 

I recommend the below steps:

  • Clean the keyboard with compressed air (blow compressed air in the gaps between keys). This removes some lint and dust. 
  • Shut down the laptop, remove the battery and cable for a moment, press and hold the start button for 60 seconds
  • Replace the battery, restart the notebook,
  • if the issue persists, change the keyboard layout and check if it works: Click here for steps.

Also, run a hardware test to identify any issues with the keyboard: Click here for details (Interactive test) under component tests - keyboard.

 

Let me know how that pans out,

If you feel I was helpful, simply click on Accept as Solution to help the community grow,

That said, I will have someone follow-up on this to ensure you've been helped,

Just in case you don't get back to us within 24 - 48hrs, and have a good day, ahead.

Riddle_Decipher
I am an HP Employee

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David_M001
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keyboard acting weird buttons not matching up

its almost back to normal now, just the "n" and "m" arnet working.

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HP Support Agent
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keyboard acting weird buttons not matching up

@David_M001 That's good, however, for a complete solution I suggest you run the test I had recommended earlier: Click here for steps (again)

Riddle_Decipher
I am an HP Employee

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