keyboard does not work after operating system update

[realmadrid]

error code put5w-96d99c-xd7w2j-g05s03

[sandytechy20]

@realmadrid

Welcome to HP forums, I see that the keyboard is not working after Windows update.

Looks like the failure ID is incorrect.

Run a test again on the keyboard.

Refer this HP document and run the component test on the keyboard:- Click here

If that shows an error,  please check the mailbox icon at the top-right corner of this screen.

I am sending you a private message,

I hope this helps resolve this issue completely.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others

Cheers.