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HP Recommended
HP Elite Dragonfly G2 Notebook PC (25W59AV)
Microsoft Windows 11

hello everyone, when I used my laptop for the first time boot (1-2 minutes), there was a symptom of a late keyboard response (late keyboard response). but after a while (3-5 minutes) the keyboard response is normal. why this is happen?

how to solve this?

 

thank you everyone..

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hello @fuadh45417 

You did a great job !

Kind regards

View solution in original post

13 REPLIES 13
HP Recommended

Hello @fuadh45417 

Sorry to hear that you are having problems ... I would like to help you.

 

Let me check your basic system configuration before we dive deeper ...

 

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/screenshot/paste following key/value pairs:

 

OS Name

Version

System Model

System SKU

( equals HP product number (p/n) )

Processor

BIOS Version/Date

BaseBoard Product

BaseBoard Version

 

(2) Start Windows <Device Manager>

- Expand <Other devices> ? (Those entries are for hardware for which Windows has not loaded a suitable driver)

- Expand <Disk drives>

- Expand <Display adapters>

- Expand <Network adapters>

- Expand <Sound, video and game controllers>

- Expand <Storage controllers>

--->>> Send screenshot

 

(3Please report your results

HP Recommended

dear Sir @Ub6424 i attach my report that you want.

fuadh45417_0-1669257035299.png

OS Name Microsoft Windows 11 Pro
Version 10.0.22000 Build 22000
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name FUAD
System Manufacturer HP
System Model HP Elite Dragonfly G2 Notebook PC
System Type x64-based PC
System SKU 3V373PA#AR6
Processor 11th Gen Intel(R) Core(TM) i7-1165G7 @ 2.80GHz, 2803 Mhz, 4 Core(s), 8 Logical Processor(s)
BIOS Version/Date HP T90 Ver. 01.10.00, 14/07/2022
SMBIOS Version 3.3
Embedded Controller Version 55.48
BIOS Mode UEFI
BaseBoard Manufacturer HP
BaseBoard Product 8716
BaseBoard Version KBC Version 37.30.00

 

 

fuadh45417_1-1669257147636.png

thank you for the respons..

 

HP Recommended

Hello @fuadh45417 

 

(1) Create Windows system <restore point>

How to Create a System Restore Point on Windows 10 or Windows 11

 

(2Download and install BIOS Update

HP BIOS and System Firmware (T90)

01.11.00 Rev.A19.5 MBNov 8, 2022Download

Fix and enhancements:

- Fixes an issue which causes the system to wake a second time after Wake-on-LAN (WOL) occurs while connected to an HP USB-C Dock G5 or HP USB-C/A Dock G2.
- Addresses security vulnerabilities CVE-2022-21198.

- Addresses security vulnerabilities CVE-2022-26845, CVE-2022-27497, CVE-2022-29893, and CVE-2022-33159.

- Addresses security vulnerabilities CVE-2022-27538, CVE-2022-27539, CVE-2022-27540, CVE-2022-27541, CVE-2022-43777, and CVE-2022-43778.

- Updates the Preboot Wi-Fi driver to version 2.2.15.22272.

- Updates the CPU microcode for Intel processors to enhance stability.

- Improves stability when updating the camera firmware.

- Updates the basic HP PC Hardware Diagnostics utility to version 2.3.0.0.

- Updates the HP Sure Run Agent to version 5.0.1.11 to enhance compatibility and stability.

- Provides the following firmware: DisplayLink PXE UEFI Driver, version 1.1.4 Embedded Controller (EC), version 37.31.00 Intel GOP, version 17.0.1055 Intel Management Engine, version 15.0.42.2235 Intel Thunderbolt Firmware, version 15.0.0.4601 Realtek PXE UEFI Driver, version 2.036 USB Type-C Power Delivery (PD) Firmware, version 7.5.0 

 

Why should you install the update ?

https://support.hp.com/us-en/document/ish_4123786-2338478-16

Quote: "

Updating the BIOS is recommended as standard maintenance of the computer. It can also help resolve the following issues:

      • An available BIOS update resolves a specific issue or improves computer performance.
      • The current BIOS does not support a hardware component or a Windows upgrade.
      • HP Support recommends installing a specific BIOS update.

"

 

(3Reboot

(4Let BIOS be installed until it's completely done !

(5Download and install / update

Intel Management Engine Driver

2229.3.16.0 Rev.A57.2 MBOct 18, 2022Download

Intel Sensor Hub Components Driver

3.1.0.4477 Rev.A0.9 MBNov 2, 2022Download

Intel Serial IO Driver

30.100.2129.8 Rev.A1.1 MBOct 14, 2021Download

 

(6Restart Windows

(7Test your notebook

(8Please report your results

HP Recommended

thank you for your advice, i think the problem still not solved.  first sentence i write this post, there are still keyboard lag.. then the second sentence it is turn normally.

actually this is not too disturbing if used after a while. but it's funny that my laptop feels slow when I use it at first...😅😁
Thank you for your attention, hopefully this problem will be resolved soon.

HP Recommended

Hello @fuadh45417 

 

(1) Restart Windows

(2) Please check <Windows integrity>

 

Open cmd.exe (right click) as administrator and execute:

sfc /scannow

 

msdt.exe /id WindowsUpdateDiagnostic

 

Dism /Online /Cleanup-Image /ScanHealth

 

Dism /Online /Cleanup-Image /CheckHealth

 

Dism /Online /Cleanup-Image /RestoreHealth

 

(3Please report your results ( of each command )

HP Recommended

this is my report of your request.

fuadh45417_0-1669342802316.pngfuadh45417_1-1669342822449.png

fuadh45417_2-1669342962060.pngfuadh45417_3-1669342997137.png

fuadh45417_4-1669343174117.png

thank you for your respons.

HP Recommended

i want to ask, there are update for windows 11 (latest is windows 11, version 22H2). is that good if i update to the last version? what about my case? 

HP Recommended

Hello @fuadh45417 

Thanks for reporting.

 


@fuadh45417 wrote:

i want to ask, there are update for windows 11 (latest is windows 11, version 22H2). is that good if i update to the last version? what about my case? 


Windows 11 version 22H2 is supported.

 

(1) Create Windows system <restore point>

How to Create a System Restore Point on Windows 10 or Windows 11

 

(2Enable and run and install <Windows Optional Updates>

How to Install Windows 11 Optional Updates & Fix Its Issue

 

(3Restart Windows

(4Please report back

HP Recommended

dear bro..

i have been update my laptop to the latest windows 11 version. until now keyboard lag symptoms still going.

any suggest?

i would be happy if you send me your contact, so i can ask to you directly..

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