03-14-2019 12:39 PM
2 weeks ago I got new Spectre x360 13 Poseidon blue. A few days ago I noticed that one particular key on the keyboard has more intense light than the others. This key is number 7. The intensity of this key is also higher for the higher and lower preset intensity of the whole keyboard.
I think this issue was not there when I got the notebook and I realized in only a few days ago, but I am not sure. I could not find anything online and when I checked with the store (I got it from official HP store in my country), they never heard about the issue like this, so they suggested take the notebook for a full inspection, which I do not want to because it could take up to 4 weeks.
Any idea of what to do?
03-16-2019 07:20 AM
Hey there! @Tomas18,
It sounds more like a design issue, it could be that the backlight is underneath the number 7 key due to which it has more intense light than other keys.
Try adjusting the brightness of the keyboard by following the steps below.
To adjust the brightness of the backlight, press the key with the backlight icon two or three times in a row. The keyboard backlight dims and brightens. It might be necessary to press the fn (function) key at the same time to activate the backlight key.
Also, you can try updating the BIOS and chipset drivers on the PC to the latest version using HP support assistant and check if it helps.
Refer this article to know more information about using the HP support assistant. Click Here
Also, try uninstalling and reinstalling keyboard drivers from the device manager.
In Windows, search for and open Device Manager.
Click View and select Show Hidden Devices.
Click the arrow next to Keyboards, right-click the keyboard device name, then select Uninstall to remove the device from Windows.
Continue removing device names in the Keyboards category until all device names have been uninstalled.
Restart the notebook. Right-click Start (), select Shut down or sign out, then select Restart.
Wait for the computer to restart and open Windows.
Refer this article to know more information about keyboard backlight issues. Click Here
If nothing works please contact HP support for service options.
Contact HP support using this link. Click Here
Hope this answers your query!
I hope you have a great day! 🙂
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I am an HP Employee
03-18-2019 09:53 AM
Thanks for advice and recommendations.
Firstly I reinstalled BIOS, but this did not help.
Secondly, I removed keyboard drivers, but this did not help as well.
I noticed this: when I turn on my Spectre after long-term power off, all keys illuminate with the same intensity. The higher illumination of "key 7" appears within one minute after turn on. When Spectre is turned off just for tens of seconds after turn on the "key 7" is illuminating with higher intensity since turn on.
It looks to me as a malfunction of LED located under this particular key. If I won't find a solution here, I will contact again HP market to reclaim it, because it is quite disturbing especially when I am working during the night and I think premium notebooks should be flawless. The only problem is that I will lose the notebook for "who knows" how long ...