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HP Recommended

All required settings in BIOS and Device Manager have no effect.

5 REPLIES 5
HP Recommended

Expand the "AI".  I looked through this and it seems to have all the correct answers.

 

I recommend you run the diagnostics explained here.

 

Some advice that might be helpful:  
HP is removing cloud recovery for system over 5 years old.
The actual wording is a limited time after the warranty expires
You may want to get a copy of the cloud recovery before it is too late.
Cloud recovery provides all the custom HP drivers.
Go to the below site and enter your product ID including the 3 characters after the # character
If you have cloud recovery you can restore your system using a 32gb flash.
It may take an hour or more to create the recovery USB.
https://d34z73bbtpzgej.cloudfront.net/
Alternately, download from the MS windows store
Click here for instructions.

Let me know what you find out.


Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
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HP Recommended

Not sure what I am looking for, but here is the report.

HP Recommended

And here is the power report

HP Recommended

raehm_0-1764599790716.png

 

HP Recommended

Yea, your system is set for high performance and all the power saving is turned off.  See if you can reset the power plan.

 

Go into the device manager and ensure the keyboard, mouse, etc, have "allow to wake up computer" enabled.

 

Thanks for posting responses to a 3rd party site!!!


Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
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