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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Notebooks
- Notebook Software and How To Questions
- keyboard problem

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08-12-2020 11:52 AM
Some keys are not working and after clicking 'a', 's', 'd', 'f' keys automatically ctrl button is selected. Help me please. It is so irritating.
08-15-2020 09:23 AM
Thank you for posting on HP Support Community.
Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:
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Download the latest version of HP PC Hardware Diagnostics.
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In Windows, search for and right-click HP PC Hardware Diagnostics for Windows, and then select Run as administrator.
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Click Component Tests, click Input Devices, and then select the Keyboard Test.
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Click Run once to begin the test.
The test ends when you complete the tasks or after 3 minutes.
For more information about using the HP PC Hardware Diagnostics for Windows, go to HP PCs - Testing for Hardware Failures.
Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
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