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MrLotus
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Message 1 of 2
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keyboard problem

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HP Pavilion 14-v015tu Notebook PC65XX
Microsoft Windows 10 (64-bit)

Some keys are not working and after clicking 'a', 's', 'd', 'f' keys automatically ctrl button is selected. Help me please. It is so irritating.

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Echo_Lake
HP Support Agent
HP Support Agent
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Message 2 of 2
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@MrLotus

Thank you for posting on HP Support Community.

 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

  1. Download the latest version of HP PC Hardware Diagnostics.

  2. In Windows, search for and right-click HP PC Hardware Diagnostics for Windows, and then select Run as administrator.

    Run HP PC Hardware Diagnostics Windows as an administrator

  3. Click Component Tests, click Input Devices, and then select the Keyboard Test.

    Running the Keyboard Test

  4. Click Run once to begin the test.

    The test ends when you complete the tasks or after 3 minutes.

For more information about using the HP PC Hardware Diagnostics for Windows, go to HP PCs - Testing for Hardware Failures.

 

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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