laptop camera and touch screen not working

[HimakarReddy]

HP ENVY X360 Laptop CAMERA and TOUCH SCREEN not working

[VikramTheGreat]

Hi @HimakarReddy,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

If your HP ENVY x360 laptop's camera and touchscreen are not working, here are the most effective steps to troubleshoot and resolve both issues:

 Fixing the Camera Not Working

✅ Step-by-Step:

1. Check Privacy Settings
   • Go to Settings > Privacy & Security > Camera.
   • Ensure Camera access is turned on for both the system and apps.
      
2. Device Manager Check
   • Press Win + X > Device Manager.
   • Expand Cameras.
   • If you see HP TrueVision Camera, right-click > Update driver.
   • If not visible, click View > Show hidden devices.
      
3. Reinstall or Roll Back Driver
   • Right-click the camera > Properties > Driver tab.
   • Try Roll Back Driver if available.
   • Or choose Uninstall Device, then restart your PC.

Fixing the Touchscreen Not Working:

✅ Step-by-Step:

1. Check Device Manager
   • Open Device Manager.
   • Expand Human Interface Devices.
   • Look for an HID-compliant touch screen.
   • If missing, click Action > Scan for hardware changes.
      
2. Install Generic Touchscreen Driver
   • In Device Manager:
     • Click Action > Add legacy hardware.
     • Choose Install manually > Human Interface Devices > HID-compliant touch screen.
     • Install and restart.
        
3. Run UEFI Hardware Diagnostics
   • Restart your laptop and press Esc, then F2.
   • Run the Touchscreen test to confirm hardware is functional 
      
4. Restore BIOS Defaults
   • Restart and press F10 to enter BIOS.
   • Go to Advanced > Built-in Device Options.
   • Ensure Touchscreen is enabled.
   • Select Restore Defaults, save, and exit.
      
5. Install Intel Integrated Sensor Solution Driver
   • Go to HP Driver Downloads: Official HP® Support.
   • Enter your model (e.g., HP ENVY x360 13-bf0000).
   • Choose Windows 11 (22H2) and install the Intel Integrated Sensor Solution Driver

I hope this helps.

Take care, and have an amazing day!
 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,

VikramTheGreat

[VikramTheGreat]

Hi @HimakarReddy,

Welcome to the HP Support Community.
 

Please try the steps shared in the 1st post and let us know if this helps

I hope this helps.

Take care, and have an amazing day!
 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,

VikramTheGreat