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laptop is not charging if system is off at time of plugged in ,working fine if s/m is on.?

HP Recommended
hp laptop 14s-dk0xx prod. no. 7QZ52PA#ACJ
Microsoft Windows 10 (64-bit)

hi all,

i need a help ....

my laptop is not charging if it is off at the time of charging(plugged in) , and charging fine if it is on at the time of charging(plugged in). it not required to turn on the system whole the time of charging , but just at the time of plugging only .i have already contacted hp whatsapp support , according to their advice i updated bios version and some other driver.

please help.

HP Support Agent
HP Support Agent
10,488 10,491 471 748
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HP Recommended

@akhilesh_n Welcome to HP Community!


I understand that you are facing a charging issue.


Do not worry. I will try to fix the issue.


Please try the below: 

Steps to uninstall the ACPI drivers 

Right-Click on start button> click device manager> Batteries>then select the s drivers and right-click on it and uninstall all battery drivers. 

Then restart the computer and check again. 


Link for battery testing and calibration 


Also, update the BIOS.


Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!


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