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- laptop is not charging if system is off at time of plugged ...

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07-30-2020 04:08 AM
hi all,
i need a help ....
my laptop is not charging if it is off at the time of charging(plugged in) , and charging fine if it is on at the time of charging(plugged in). it not required to turn on the system whole the time of charging , but just at the time of plugging only .i have already contacted hp whatsapp support , according to their advice i updated bios version and some other driver.
please help.
08-01-2020 01:39 PM
@akhilesh_n Welcome to HP Community!
I understand that you are facing a charging issue.
Do not worry. I will try to fix the issue.
Please try the below:
Steps to uninstall the ACPI drivers
Right-Click on start button> click device manager> Batteries>then select the s drivers and right-click on it and uninstall all battery drivers.
Then restart the computer and check again.
Link for battery testing and calibration
Also, update the BIOS.
Keep us posted,
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Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post,
Have a great day!