laptop screen cracked, need serial number, this is not on the outside of PC casing.

[ROSALIND-ANNE]

 The screen is cracked and the insurance company need the serial number; however, using HP Support Assistant and via command prompt, the serial number cannot be retrieved by opening the "desktop" display, as it cannot function. Is there a method whereby the laptop can be linked by double USB to another W10 HP laptop, such that the display on the faulty laptop can be viewed, thus the serial number displayed, on the screen of the second, "rescue", laptop?

[Riddle_Decipher]

@ROSALIND-ANNE Welcome to HP Community!

If the laptop is functional and only the screen is cracked, you should be able to connect the laptop to an external monitor or TV (as you cannot connect it to another laptop), that said, here are a few other places you can find the serial number of your device: click here for details.

Let me know how that pans out,

If you feel I was helpful, simply click on Accept as Solution to help the community grow,

That said, I will have someone follow-up on this to ensure you've been helped,

Just in case you don't get back to us within 24 - 48hrs, and have a good day, ahead.