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Flag Post

laptop with windows 10 under device manager shows 2 unknown devices with missing drivers

‎11-24-2020 02:12 PM

HP Recommended
Product: Elitebook 820 G2
Operating System: Microsoft Windows 10 (64-bit)

My HP Elitebook 820 G2,  device manager under "other devices" shows 2 unknown devices missing drivers with code 28. I've searched for a solution on the HP support sites and nothing has come up to fix this issue. Your help will be greatly appreciated.

1 REPLY 1
Paul_Tikkanen
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Level 21
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Message 2 of 2
Flag Post

‎11-24-2020 02:37 PM

HP Recommended

Hi:

 

Please post the hardware ID's for the unknown devices, and I will post the links to the drivers you need.

 

Use this guide for how to find the hardware ID for a device...

 

How to Find Drivers for Unknown Devices in the Device Manager (howtogeek.com)

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