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‎10-16-2022 08:07 AM

HP Recommended
Product: touch screen
Operating System: Microsoft Windows 11

battery issue .this laptop battery life is lasting 2 hours only .it was mensioned that it will last for 6-7 hours ,but it is lasting for 2 hours only.

Category:
1 REPLY 1

‎10-16-2022 09:59 AM - edited ‎10-16-2022 10:08 AM

HP Recommended

Hello @babblu 

 

Sorry to hear that you are having problems ... I would like to help you.

 

Let me check your current (basic) system configuration before we focus on the battery ...

 

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/screenshot/paste following key/value pairs:

 

OS Name

Version

System Model

System SKU

( equals HP product number (p/n) )

Processor

BIOS Version/Date

 

(2) Please report your results

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