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‎08-14-2022 06:21 AM

HP Recommended
Operating System: Microsoft Windows 11

Hi all, when I click on brightness increase button , it gives me the following error, any suggestion how to solve this??

Arslan22_0-1660479603060.png

 

Category:
3 REPLIES 3

‎08-14-2022 08:24 AM

HP Recommended

Hello @Arslan22 

Sorry to hear that you are having problems ... I would like to help you.

I want the check your current system configuration.

 

(1) Run    msinfo32

- Select <System Summary>:

- copy/paste to following key/values pairs:

 

OS Name

Version

System SKU ( equals HP product number (p/n) )

BIOS Version/Date


(2) Please report your results

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‎09-07-2022 02:53 PM

HP Recommended

I am still facing the issue with the light increase button, it is not working properly.

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‎09-07-2022 07:20 PM

HP Recommended

Hello @Arslan22 

 

(1) Download and install

https://ftp.hp.com/pub/caps-softpaq/cmit/softpaq/CASLSetup.exe

 

(2) Reboot and test again ...

(3) Please report your results

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