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HP Recommended
HP 2000-2d87sr
Microsoft Windows 8.1 (64-bit)

After installing and configuring Windows 8.1 (before that was Windows 7) on my HP 2000-2d87sr laptop, this problem starts to appear immediately after the system boots up. I completely removed the video driver using amdcleanuputility, installed drivers for video adapters from the HP website again (they also downloaded them when installing Windows) for my laptop and Windows 8.1, but it didn’t help.
What do you advise to do and how to resolve the issue? There, someone suggested removing Catalyst from autorun and everything will be fine, but it will not solve the problem? Can download the latest version of Catalyst from AMD. So what to do?
Thanks for the help!
Link to the laptop from the HP website https://support.hp.com/us-en/document/c04019308/
Short description:
CPU: Intel Pentium 2020M
Video Cards: AMD Radeon HD 7450M and integrated
RAM: 4GB.

4 REPLIES 4
HP Recommended

@DmUser 

When a PC has switchable graphics, which according to your comments, yours does, then the AMD drivers generally do not work as they are not designed to handle that.

 

In those cases, you are stuck using the HP provided drivers, but your product page shows only FreeDOS coming on the PC, so it does not show any Windows drivers.

 

You COULD try the more recent AMD drivers from this page, but I don't expect that to help:  https://www.amd.com/en/support/graphics/amd-radeon-hd/amd-radeon-hd-7000m-series/amd-radeon-hd-7450m

 



I am a volunteer and I do not work for, nor represent, HP
HP Recommended

Here are the drivers from the HP site. Thanks you!

HP Recommended

@DmUser 

With HP PCs the same model can have different graphics chips -- and I would have no way of knowing which yours has.

 

IF it has AMD, you would download and install the first Graphics driver; if Intel, the second.



I am a volunteer and I do not work for, nor represent, HP
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