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HP Recommended
Hp 2000-2d87sr
Microsoft Windows 8.1 (64-bit)

After installing and configuring Windows 8.1 (before that was Windows 7) on my HP 2000-2d87sr laptop, this problem starts to appear immediately after the system boots up. I completely removed the video driver using amdcleanuputility, installed drivers for video adapters from the HP website again (they also downloaded them when installing Windows) for my laptop and Windows 8.1, but it didn’t help.
What do you advise to do and how to resolve the issue? There, someone suggested removing Catalyst from autorun and everything will be fine, but it will not solve the problem? Can download the latest version of Catalyst from AMD. So what to do?
Thanks for the help!
Link to the laptop from the HP website https://support.hp.com/us-en/document/c04019308/
Short description:
CPU: Intel Pentium 2020M
Video Cards: AMD Radeon HD 7450M and integrated
RAM: 4GB.
Here are the drivers from the HP site: https://support.hp.com/us-en/drivers/selfservice/HP-2000-Notebook-PC-series/5375422/model/6463746

1 REPLY 1
HP Recommended

@DmUser,

 

Welcome to the HP Support Community!

 

I reviewed your post and I understand that you are getting mmloaderdrv error on the computer.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

MMLoadDrv.exe is an executable file that belongs to AMD Catalyst, a device driver and utility software package meant for AMD's graphics cards. This is not an essential Windows process and can be disabled if known to create problems.

I recommend you uninstall Catalyst control center and all the related entries in programs and check whether the issue is resolved.

Here is how it is done.

  1. Open the Start menu.
  2. Click Settings.
  3. Click System on the Settings menu.
  4. Select Apps & features from the left pane.
  5. Select an app you wish to uninstall.
  6. Click the Uninstall button that appears. If it is grayed out, this is a system app you cannot remove.
  7. Click the Uninstall pop-up button to confirm.

 

If you continue facing the issue, then download and install the driver from the below link and check.

 

https://ftp.hp.com/pub/softpaq/sp60501-61000/sp60506.exe

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.