loss of Synaptics touchpad software and mouse cursor

jj1w · ‎03-22-2019

For the second time now, my mouse cursor has dissapeared. The first time It started working again several days later. Now it has not and when I try the repairs found online, they don't work because in my mouse proporties the Synaptics hardware does not show, so you can not enable it! Also in the device manager, there is no mouse options listed! Any help would be greatly appreciated. Thank you in advance jj1w

banhien · ‎03-22-2019

@jj1w

Since there are few generations and many different models/products called HP Envy x360, we need to know what is yours. Please use the following instructions to find out the model/product of your machine:

https://support.hp.com/us-en/document/c03754824

Please do NOT post its Serial number (s/n).

Regards.

BH
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jj1w · ‎03-23-2019

HP Envy x360 Convertible, Model 15m-bp112dx, Intel radio model 7265NGW, IC:1000M-7265NG