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‎07-04-2017 03:41 AM

HP Recommended
Product: j2s03ea#abv
Operating System: Microsoft Windows 10 (64-bit)

make sure that you have the latest firmware for your cd or dvd burner installed

2 people had the same question
3 REPLIES 3

‎07-05-2017 07:29 AM - edited ‎07-05-2017 07:31 AM

HP Recommended

Greetings @adam307, 

 

Welcome to HP Forums and Thanks for the post. 

 

I understand that you are looking for the latest firmware update for your computer's DVD drive, is that right?

Not to worry, I will be glad to assist you. 

Are you facing any issues with your computer?

Have you checked for the updates on www.hp.com/drivers?

 

Recommend you run HP Support Assistant on your computer to automatically update all the drivers on your computer. Click here to know more. 

You can also visit www.hp.com/drivers to manually download and install updates.

For assistance with troubleshooting DVD drive issues, refer to this HP Article. 

 

Let me know if this helped.

Chimney_83
I am an HP Employee

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‎07-05-2017 07:56 AM

HP Recommended

i run the  HP Support Assistant  and i update my laptop and nothing happend , i need a solution for the problem 

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‎07-05-2017 08:26 AM

HP Recommended

Thanks for the reply, please try the steps in the article to troubleshoot any issues with the DVD drive. If the issue persists, please contact our phone support to have the DVD drive replaced. 

 

Keep me posted. 

Chimney_83
I am an HP Employee

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