mcafee subscription thru HP support assistant

[JimAlv1963]

i purchased mcafee thru HP smart assistant.  where did it go?  i didnt get a download and the mcafee that came with notebook still says its a trial subscription

[zoey7886]

@JimAlv1963, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding McAfee Subscription Issues Purchased Through HP Support Assistan! 

We're thrilled to have the opportunity to assist you and provide a solution.  

If you purchased a McAfee subscription through the HP Support Assistant and did not receive a download, or if your McAfee software still displays as a trial version, follow these steps:

Check Your Email:

• Look for a confirmation email from HP or McAfee. This email typically contains the activation code and instructions on how to download and activate the full version of McAfee.

HP Support Assistant:

• Open the HP Support Assistant on your notebook.
• Navigate to the "My devices" tab.
• Select your device and look for software or subscription updates that might include your McAfee purchase.

HP Support Portal:

• Visit HP Customer Support - Software and Driver Downloads.
• Enter your notebook’s product number to find relevant updates and downloads, including any security software.

McAfee Account:

• Go to the McAfee website and log into your McAfee account.
• Check your subscriptions to see if your purchase has been recorded.
• If your purchase is listed, you may be able to download and activate the full version directly from your McAfee account.  

Hope this helps! 

Take care, and have an amazing day!  

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Regards,