mi camara no funciona

[LEONARDO78]

¡Hola a  todos , desde hace unos dos meses tengo el error 0xA00F4244 la cámara no funciona en mi laptop, la verdad que es estresante! Desde que se actualizó la bios creo que dejo de funcionar, no estoy completamente seguro.

Pero ya data de dos meses este problema , me comuniqué con Microsoft y se realizó vía remota la revisión y la recuperación del Windows 11 home , pero aun así no funciona. ¿Alguien que se le haya presentado este problema?

Hello everyone, for about two months now I've been getting error 0xA00F4244 and the camera on my laptop isn't working, which is really stressful! I think it stopped working after the BIOS was updated, but I'm not entirely sure.
But this problem has been going on for two months now. I contacted Microsoft, and they remotely checked and recovered Windows 11 Home, but it still doesn't work. Has anyone else had this problem?

[Kuroi_Kenshi]

Hi @LEONARDO78,

Welcome to the HP Support Community!

Thanks for reaching out!

We're thrilled to have the opportunity to assist you and provide a solution.

I understand your HP laptop and the issue where the camera shows error 0xA00F4244 (No cameras are found) even after a Windows recovery and BIOS update. Let’s go through a few steps to check what could be causing this.

Check the camera privacy shutter
– Make sure the physical shutter (small slider on the top bezel) is fully open.
– If your model has a keyboard privacy key (usually F8 or F10), press it once to toggle the camera back on.

Confirm the camera is detected in Device Manager
– Open Device Manager → expand Cameras or Imaging devices.
– If the camera is missing completely, it means Windows cannot detect the hardware.

Show hidden devices
– In Device Manager → View → Show hidden devices.
– If the camera appears greyed out, right-click → Uninstall → Restart the laptop.

Check BIOS camera privacy settings
– Restart → press Esc → F10 for BIOS.
– Under System Configuration or Security, make sure the Integrated Camera is enabled.
– BIOS updates sometimes turn this off.

Perform a BIOS rollback
– Restart → press Esc → F2 for Diagnostics → Firmware Management.
– If “Restore Previous BIOS” is available, select it.
– This helps if the camera stopped working right after a BIOS update.

Reset the Embedded Controller (EC)
– Shut the laptop down → unplug charger.
– Hold the power button for 15 seconds → reconnect power → turn it on.
– This resets hardware communication between the camera module and the motherboard.

I hope this helps.

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Best regards,