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HP Recommended
Elitebook 865 G9
Microsoft Windows 11

Hello community, in my device manager in my Elitebook 865 G9 6F6H5EA there are 3 devices for which neither the HP Image Assistant nor the Support Assistant can find a driver, even with a manual search I can't get any further

Bluetooth peripheral device






Many thanks for your help
Kind regards, Roland Vegette


HP Recommended

Hello @RolandVegette 

Sorry to hear that you are having problems ... I would like to help you.


Let me check your basic system configuration before we ping the bluetooth ...


(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/screenshot/paste following key/value pairs:


OS Name


System Model

System SKU

( equals HP product number (p/n) )


BIOS Version/Date

BaseBoard Product

BaseBoard Version


(2) Start Windows <Device Manager>

- Expand <Other devices> ? (Those entries are for hardware for which Windows has not loaded a suitable driver)

- Expand <Audio inputs and outputs>

- Expand <Biometric Devices>

- Expand <Bluetooth USB>

- Expand <Network adapters>

- Expand <Sound, video and game controllers>

- Expand <Universal Serial Bus controllers>

- Expand <USB Connector Managers>

--->>> Send screenshot


(3Please report your results

HP Recommended





HI, Ub6424  here are the desired screenshots

HP Recommended

Hello @RolandVegette 

Thanks for reporting.


(1) Create Windows system <restore point>

How to Create a System Restore Point on Windows 10 or Windows 11


(2) Download and install / update

AMD Chipset Driver Rev.A1.8 MBAug 17, 2022Download

AMD Sensor Fusion Hub Driver Rev.A0.7 MBAug 17, 2022Download


(3) Restart Windows

(4Download and install / update

If an error occurs continue with the next driver

Intel XMM 7560R+ LTE-A Pro Drivers Rev.A94.9 MBMay 4, 2022Download

NXP NFC NPC300 Proximity Driver Rev.W0.6 MBSep 20, 2022Download

Qualcomm FastConnect 6900 Bluetooth Adapter Driver Rev.A0.8 MBJul 6, 2022Download

Qualcomm FastConnect 6900 WiFi 6E WLAN CX-based Driver Rev.A4.0 MBJul 11, 2022Download

Qualcomm WCN685x BT 5.2 Bluetooth CX-based Driver Rev.A0.8 MBMar 22, 2022Download


(5) Restart Windows

(6Enable and run and install <Windows Optional Updates>

How to Install Windows 11 Optional Updates & Fix Its Issue


(7) Restart Windows

(8) Test again

(9) Please report your results

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.