missing driver for Bluethooth devices at 865 G9

[RolandVegette]

Hello community, in my device manager in my Elitebook 865 G9 6F6H5EA there are 3 devices for which neither the HP Image Assistant nor the Support Assistant can find a driver, even with a manual search I can't get any further

Bluetooth peripheral device

BluetoothRfcommServerInsecure

SMS/MMS

BTHENUM\{0000fdaa-0000-1000-8000-00805f9b34fb}_VID&0001038f_PID&1200

BTHENUM\{0000fdaa-0000-1000-8000-00805f9b34fb}_LOCALMFG&001d

Many thanks for your help
Kind regards, Roland Vegette

[ub6424]

Hello @RolandVegette 

Sorry to hear that you are having problems ... I would like to help you.

Let me check your basic system configuration before we ping the bluetooth ...

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/screenshot/paste following key/value pairs:

OS Name

Version

System Model

System SKU ( equals HP product number (p/n) )

Processor

BIOS Version/Date

BaseBoard Product

BaseBoard Version

(2) Start Windows <Device Manager>

- Expand <Other devices> ? (Those entries are for hardware for which Windows has not loaded a suitable driver)

- Expand <Audio inputs and outputs>

- Expand <Biometric Devices>

- Expand <Bluetooth USB>

- Expand <Network adapters>

- Expand <Sound, video and game controllers>

- Expand <Universal Serial Bus controllers>

- Expand <USB Connector Managers>

--->>> Send screenshot

(3) Please report your results

[RolandVegette]

HI, Ub6424  here are the desired screenshots

[ub6424]

Hello @RolandVegette 

Thanks for reporting.

(1) Create Windows system <restore point>

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(2) Download and install / update

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(3) Restart Windows

(4) Download and install / update

If an error occurs continue with the next driver

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Qualcomm WCN685x BT 5.2 Bluetooth CX-based Driver

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(5) Restart Windows

(6) Enable and run and install <Windows Optional Updates>

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(7) Restart Windows

(8) Test again

(9) Please report your results