mute button automatically pressed all the time

[alfa57x]

i have hp envy 360 and my mute button is consistently pressed all the time, i have tried updating driver and everything but nothing works

[Garp_senchau]

@alfa57x,

Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

Check Physical Mute Button:

• Make sure the mute button isn't physically stuck. Gently press it a few times to see if it releases.

Restart Your Laptop:

• Restart your HP Envy 360 to see if the issue resolves itself.

Disable Mute in Sound Settings:

• Right-click the sound icon in the taskbar.
• Click on "Open Sound settings."
• Under "Output," make sure the sound isn't muted.

Check Keyboard Shortcuts:

• Some HP laptops use function keys (F1-F12) for mute controls.
• Press "Fn" + "F8" (or other F keys depending on your laptop model) to toggle mute on/off.

Uninstall and Reinstall Audio Drivers:

• Press Windows Key + X and select Device Manager.
• Expand the "Sound, video and game controllers" section.
• Right-click on your audio device and select Uninstall Device.
• Restart your laptop. Windows should reinstall the audio driver automatically.

Update the BIOS:

• Go to the HP Support website.
• Enter your laptop model (HP Envy 360) and check if there’s a BIOS update available.
• Download and install the latest BIOS update, as it might fix hardware issues like stuck buttons.

Check for Malware:

• Run a full antivirus scan to ensure there's no malware causing issues with your keyboard or system functions.

I hope these steps help resolve the issue

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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Regards,