my envy laptop asked me to go to this address as my diagnostic product wasn't up to date.

[Derrick19]

the wifi adapter on my computer has disappeared.  when i went into the bios to do a diagnostic i tsaid the diagnostic programme was out of dare and sent me to this address

[Derrick19]

I have been to the hp support and put my laptop in and it comes back with it cant find the page I am looking for

[Hawks_Eye]

Hi @Derrick19 

Welcome to the HP Support Community! We're here to help you get back up and running.

Thanks for explaining that—sounds like a frustrating loop, especially when even HP’s support page isn’t cooperating. 😣 Let’s break this down and get your Wi-Fi adapter back in action.

🛠️ What’s Likely Happening

• The Wi-Fi adapter may be disabled, hidden, or missing due to a driver issue, Windows update, or hardware glitch.
• The BIOS diagnostic tool being outdated means it can’t run properly or redirect you to a valid support page.

✅ Step-by-Step Fixes to Try

 

1. Scan for Hidden or Missing Devices

• Press Windows + X → Device Manager
• Expand Network Adapters
• If your Wi-Fi adapter isn’t listed:
  • Click Action → Scan for hardware changes
  • If it still doesn’t appear, go to the next step

2. Reinstall the Wi-Fi Driver

• Visit HP’s driver page and enter your laptop’s exact model number
• Download the latest Wi-Fi or wireless LAN driver
• Install and restart your laptop

If HP’s site still can’t find your model, try using HP Support Assistant:

• Download it from HP Support Assistant
• It can auto-detect your device and install missing drivers

3. Run HP Performance Tune-Up Check

• Open HP Support Assistant
• Click Optimize your performance
• Check the box for System File Checker and run the scan
• This has helped others restore missing adapters

4. Reset BIOS to Default

• Restart your laptop and press F10 or ESC to enter BIOS
• Look for an option like Restore Defaults or Load Setup Defaults
• Save and exit

If none of these work, let me know your laptop’s full model name (e.g., HP Pavilion 15-eg0000) and I’ll help you find the exact driver or support page. You’re doing everything right—let’s get your Wi-Fi back online. 💪

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

Take care, and have an amazing day!

Regards, 

Hawks_Eye

[Derrick19]

Thankyou for the reply.  Unfortunately none of the suggestions worked. I still have lost WIFI.   I tried again putting my model no etc in the HP Drivers section and again it couldn't find the page.  My computer model is :-

HP ENVY Touchscreen 17-J103ea Notebook.  The ser no is 5CG40209WK  and the Prod No is F5D55EA#ABU

[VikramTheGreat]

Hi @Derrick19,

Thank you for reaching back, @Hawks_Eye, is not available, so I am replying on behalf of my colleague, Please use the link shared below this is the driver page for your model where I would request you to please updte the BIOS, Chipset drivers & Network drivers reboot the pc and test and let us know.

HP HP 14 inch Laptop PC 14-ep0000 (730S0AV)  Driver page: HP Laptop 14-ep0064nr (7H366UA) Software and Driver Downloads | HP® Support

Take care, and have an amazing day!
 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,

VikramTheGreat

[Derrick19]

My laptop is an HP ENVY TouchSmart 17-j103ea Notebook PC (ENERGY STAR) prod no F5D55EA ser no. 5CG40209WK.  There still appears to be no Wireless Adapter and unfortunately non of the options have worked although I am not sure whether I actually updated the BIOS.  The drivers page still cant find the page for my particular laptop. Can you help please.

[Hawks_Eye]

@Derrick19

We sincerely thank you for your patience and co-operation during this troubleshooting process.

If after following these steps you still face issues, consider reaching out to our customer support over the phone for further assistance.  I'm sending you a private message to guide you on the next steps.

To access it, click the private message icon in the upper-right corner of your HP Support Community profile, next to your name.

If this resolves your issue, kindly mark this post as "Accepted Solution" and click "Yes" if it was helpful.

Take care and have a great day!

Regards,

Hawks_Eye