my fingerprint reader is not setting up

[klevie]

hp envy 13 ah0xxx

[Dragon-Fur · Accepted solution]

@klevie 

The existing fingerprint driver may not be the right one for the latest versions Windows 10.

Shorter Version

Download and Save - Driver

sp100344.exe

Description / Device Information (Open and Read)

sp100344.cva

sp100344.html

Regardless of which driver you want to install,

Uninstall the existing driver.

AND

If you can find (or see) an option to "delete" the driver during the "Uninstall", click to uninstall AND delete.

If you can manage to both uninstall and delete the driver, Restart the computer and log in.

NOTE

Check to make sure your Windows PIN login is still working.

That is, try logging in with your Windows PIN.

Windows PIN is mandatory for using the fingerprint option, so it makes sense to ensure PIN is working for login.

Download-Save-Install the fingerprint driver 

Restart the computer and log in

Check the setup in Settings > Accounts > Sign-in Options

Longer Version

Fingerprint Driver - Remove and Install

Preparation

Create a Backup of your Data

  Create a backup of all your most critical / sensitive files to other than on the computer.  For example, copy your most important folders and files to your Cloud backup. to a USB stick, "Somewhere" you can access the files should the computer become unavailable.

  Create a Restore point before you make changes to your computer's software and setups.

(How to) Create Restore Point

Stop all programs:  Browsers, games, Applications, etc.

Control Panel > icon view > System > System Protection > 

Click (Highlight) your main disk (C) > Select Create a Restore Point

OR

(As available)

Create a restore point now for the drives that have system protection turned on

Create

Windows PIN 

Reminder:  Windows Fingerprint logon requires that you have your Windows PIN set up before you can use fingerprint logon.

You may already have a Windows PIN login set up and ready to go.  Should there be a problem with the PIN, in most cases, you will receive a notice from Windows that there is an issue - you can then reset the PIN as needed.

Reference

Microsoft - Fix problems with your PIN

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Check that the notebook includes a fingerprint sensor

Fingerprint Reader found in Part Surfer:

Open PartSurfer

Use PartSurfer website with your machine's serial number to check what is included.

Reminder:  Do not post your serial number on the Community.

If the detailed data is available and the computer includes a fingerprint sensor, it might be listed as 'FINGERPRINT RDR".

"SPS-FINGERPRINT DUMMY" indicates there is no actual reader installed in the machine.

====================================================================

Check the Biometrics Properties

Device Manager - Biometrics Information

1. Device Manager > View “Devices by type” AND “Show hidden devices”
2. Open category Biometric devices
3. Look for and Right-Click on the fingerprint reader device > Properties
4. Tab Details
5. Under Property, “Device description”
6. Under Value, look for the PID number

Device_Manager_Biometrics_2

====================================================

Update the fingerprint sensor driver

Regardless of which driver you want to install,

Uninstall the existing driver.

AND

If you can find (or see) an option to "delete" the driver during the "Uninstall", click to uninstall AND delete.

If you can manage to both uninstall and delete the driver, Restart the computer and log in.

Fingerprint Driver - Installation

Download and Save - Driver

sp100344.exe

• Download and Save the fingerprint reader driver to your computer
• In the Device Manager > Biometrics, add the step in the Uninstall to include the Delete  of the existing fingerprint driver 
• Restart the computer 
• Log in using your password or PIN
• Open File Explorer
• Navigate to the folder in which you saved the installation package (likely Downloads)
• Right-Click on the installation package and "Run as Administrator" to install the software
• After the software is installed, Restart the computer and log in

 Check the setup in Settings > Accounts > Sign-in Options

Reference and Resources – Places to find help and learn about your Device

Clarification of terms and "what the device can do" (Specifications)

Device Homepage

NOTE:  Content depends on device type and Operating System

HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, User Guides, Service and Maintenance Guide (Replacement Parts and Procedures), Product Information (Specifications), more

HP ENVY 13-ah0000 Laptop PC series

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