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‎01-04-2020 02:34 PM

HP Recommended
Product: HP Pavilion x360 Convertible 14-ba0xxvilion 65XX
Operating System: Microsoft Windows 10 (64-bit)

my computer doesnt suppport my hp pen
the pen working on other device but not this computer..Touchscreen works with finger type 
I updates all the bios,firework and etc softwares,from device manager i tried to manage .İ updates pen control and all.İ bought my laptop and pen as a set so its compatible 

İ dont whats the issue tried everything what is written on hp support community and solving issues ,talked to digital manager but still the same .Plss help

3 REPLIES 3

‎01-04-2020 03:02 PM

HP Recommended

Hello, what is your pen model?? In effet all computers are not compatible with all active pens.. 

You can find compatibilities here: https://support.hp.com/us-en/document/c05166879

If I have been answer to your question please accept it as a solution 🙂
I am Expert from French Community, and I am doing my best to help you with your question.

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‎01-05-2020 08:46 AM

HP Recommended

Please read my email more carefully.As i wrote i bought them as set.they are compatible

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‎01-05-2020 08:47 AM

HP Recommended

Hello, I am sorry.. But what pen is it?? 

If I have been answer to your question please accept it as a solution 🙂
I am Expert from French Community, and I am doing my best to help you with your question.

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