my hp laptop charger plug in but not charging

[sivaragu]

my hp laptop charger plug in but not charging

[Raj_05]

Hi @sivaragu,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your HP laptop is plugged in but not charging, it can be caused by several factors. Here's a list of troubleshooting steps you can try.

Check the Power Outlet:

• Ensure the power outlet is functioning correctly by plugging in another device to confirm it provides power.

Inspect the Charging Cable and Adapter:

• Look for any physical damage or fraying on the charging cable.
• Make sure the adapter is not damaged and securely plugged into both the outlet and your laptop.

Check the Charging Port:

• Inspect the charging port on your laptop for any debris or damage.
• Ensure the charger is fully inserted into the port.

Test with Another Charger:

• If you have access to another compatible charger, try using it to see if the issue persists.

Restart the Laptop:

• Sometimes a simple restart can reset the charging mechanism.

Check Battery Health:

• Windows: Go to Settings > System > Battery > Battery health to check if your battery health is degraded.
• HP Support Assistant: Use the HP Support Assistant tool to run a battery check.

Update Battery Drivers:

• Open Device Manager (right-click the Start button) and expand Batteries.
• Right-click on Microsoft ACPI-Compliant Control Method Battery and select Update driver.
• Restart your laptop after the update.

Reset the Battery:

• Shut down the laptop.
• Remove the battery (if removable) and charger, then hold down the power button for 15-20 seconds.
• Reinsert the battery, plug in the charger, and power on the laptop.

Check for BIOS Updates:

• Sometimes, updating the BIOS can resolve charging issues. Check HP's website for any available BIOS updates for your laptop model.

Battery Calibration:

• Fully charge the laptop, then use it until it completely discharges and turns off. Recharge it fully again to recalibrate the battery.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support 

[sivaragu]

Hi,

I visited the HP dealer to check the issue and found out that the charger is faulty. Please send a technician to inspect and replace it, as my device is still under warranty. I appreciate your prompt response.

Thank you.

[Raj_05]

Hi @sivaragu,

Thank you for your response, 

I'm sending a private message to assist you with the next action.

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted.

Alden4

HP Support