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HP Recommended
HP 15-g019wm Notebook PC (ENERGY STAR)
Microsoft Windows 10 (64-bit)

a few days ago, my hp laptop was dropped on the ground and exposed some of the screen components it worked fine until a day later. I deiced to free space on my laptop by deleting some temp files. a few minutes later my laptop flashed a black screen 2 times and started randomly freezing up. 

1 REPLY 1
HP Recommended

 

Hi @Frogphone2,

 

Welcome to the HP Support Community

 

I understand you are facing an issue with your hp laptop has been randomly freezing laptop was dropped. Not to worry I will help you to get a resolution to resolve the issue.

 

 I'm sending a private message to assist you with the next action. 

 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

 

I hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!


A_Gayathri
HP Support Community Administrator.
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