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Misty117
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Message 1 of 2
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my issue is my laptop has a black screen with at startup press ESC for menu ,

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HP
Microsoft Windows 7 (32-bit)

my laptop is a HP and it says at startup press ESC for menu and then I do it goes to menu screen with buttons f#s to press or enter for startup what do I do

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TEJ1602
HP Support Agent
HP Support Agent
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Message 2 of 2
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@Misty117, Welcome to HP Support Community!

 

To provide you with an accurate solution, I would like to know the following-

 

May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

Share the screenshot of the screen that appears on booting the PC. 

 

Keep me posted for further assistance.

TEJ1602
I am an HP Employee

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