cancel
turn on suggested results
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Locked It has been a while since anyone has replied. Simply ask a new question if you would like to start the discussion again.
Misty117
New member
1 0 0 0
Message 1 of 2
145
Flag Post

my issue is my laptop has a black screen with at startup press ESC for menu ,

‎11-17-2019 06:54 AM

HP Recommended
Product: HP
Operating System: Microsoft Windows 7 (32-bit)

my laptop is a HP and it says at startup press ESC for menu and then I do it goes to menu screen with buttons f#s to press or enter for startup what do I do

1 REPLY 1
TEJ1602
HP Support Agent
HP Support Agent
18,899 18,877 1,558 1,539
Message 2 of 2
Flag Post

‎11-19-2019 03:46 PM

HP Recommended

@Misty117, Welcome to HP Support Community!

 

To provide you with an accurate solution, I would like to know the following-

 

May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

Share the screenshot of the screen that appears on booting the PC. 

 

Keep me posted for further assistance.

TEJ1602
I am an HP Employee

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation