12-25-2021 12:58 PM - edited 12-25-2021 03:09 PM
hello, this is the second time i post in this forum, my laptop is brand new (Pavilion Gaming Laptop 15-dk2013nq) , and today i installed windows 10 *64 , when i connect to the internet, windows updates starts downloading automatically , suddenly and before the system finishes it's updates, the screen freezes and stops working , all the lights on laptop panels are responsive and everything seems normal from the outside, but the screen is frozen and unresponsive .
i tried rebooting from usb and downloading windows again, but this time with no internet connection so i can prevent windows updates from installing , and i started downloading the system drivers manually from a usb i made ready from another pc .
everything seems fine and all the drivers are installing probably. the moment i connect to the internet the same problem happens again, the screen becomes frozen and unresponsive .
i will appreciate anyone giving me a solution.
thank you in advance ❤️
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