my laptop is a Spectre 14t-eu000 and it's camera is shutter down and not working. How to do it?

[JoseDuque]

my notebook is with the camera not working. I received a message to slide a shutter near the camera. I tried many time and it does nor work. Please, help me

[JoseDuque]

my laptop is a Spectre 14t-eu000 and it's camera is shutter down and not working. How to do it?

[Kuroi_Kenshi]

Hi @JoseDuque,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding camera shutter issues on HP Spectre 14t-eu000!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Check Physical Camera Shutter:

• Locate the physical slider near the camera. Make sure it is completely moved to the open position.
• Sometimes the slider can be stiff or slightly misaligned. Ensure you're applying gentle but firm pressure to slide it.

Restart the Computer:

• Restart your laptop after adjusting the shutter to ensure any software settings are refreshed.

Software Settings Check:

• Check your laptop settings to confirm the camera is not disabled.
• For Windows 10/11: Go to "Settings" > "Privacy" > "Camera" and ensure "Allow apps to access your camera" is turned on.

Update Camera Drivers:

• Ensure your camera drivers are up to date. You can check for updates through:
  • Device Manager: Right-click on the start button, select 'Device Manager', find "Cameras" in the list, right-click on your camera, and select "Update driver."
  • HP Support Website: Visit the HP Drivers and Support page, enter your laptop model, and download the latest camera drivers.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

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Best regards,