my mic is not working need the right driver to fix it

[lomabeauty]

downloaded bang & olufsen audio buy seems to be an old version need the right version to help it work 

[Deep_World]

Hi  @lomabeauty 
 
Welcome to the HP Support Community!

Thanks for reaching out!

I understand you're having trouble with the microphone on your HP EliteBook 840 G5, even after installing the Bang & Olufsen audio driver. I'll be glad to help work through this with you.

To better understand the situation, could you kindly share a few details?

• Is the issue affecting the built-in microphone, an external headset microphone, or both?
• In Device Manager, do you see any warning symbols next to Audio Inputs and Outputs or Sound, Video and Game Controllers?
• Have you tested the microphone in multiple applications such as Teams, Zoom, Voice Recorder, or HP Presence?

In the meantime, kindly try the following troubleshooting steps:

1. Press Windows + I and go to Settings > Privacy & Security > Microphone.
   • Ensure Microphone Access is turned On.
   • Verify that apps are allowed to access the microphone.
2. Open Device Manager:
   • Expand Audio Inputs and Outputs.
   • Right-click Microphone Array and select Update Driver.
   • Also check under Sound, Video and Game Controllers for the audio device and update it.
3. Run the HP Audio Diagnostics:
   • Open HP PC Hardware Diagnostics Windows.
   • Navigate to Component Tests > Audio and complete the microphone test.
4. Restore the recommended audio driver:
   • Visit the HP Software and Driver Downloads page for the HP EliteBook 840 G5.
   • Install the latest Realtek High Definition Audio Driver available for your operating system, then restart the notebook.
5. Run the Windows Microphone Troubleshooter:
   • Go to Settings > System > Troubleshoot > Other Troubleshooters.
   • Run the Recording Audio troubleshooter.

HP Support Documents: Fix microphone problems in Windows: Click here 

I hope this helps.