cancel
Showing results for 
Search instead for 
Did you mean: 
Avinash664
New member
1 0 0 0
Message 1 of 2
81
Flag Post
HP Recommended

my notebook is not charging above 75%

hp pavilion x360 convertible - 14-ba073tx
Microsoft Windows 10 (64-bit)

My notebook model hp pavilion x360 convertible - 14-ba073tx is not charging when the power adapter is connected to a notebook. It stops charging when it reaches 75 percent and above that, it is not charging. 

1 REPLY 1
HP Support Agent
HP Support Agent
17,795 17,704 1,016 1,121
Message 2 of 2
47
Flag Post
HP Recommended

my notebook is not charging above 75%

@Avinash664

 

Welcome to HP support community.

 

Unplug the charge and use the laptop until the battery drains to 15%. 

Turn off the laptop and turn it back on after 30mins. 

Reinstalled Microsoft ACPI-Compliant Control Method Battery under device manager: 
1) In the search box, type and open “Device Manager”.  

2) Expand “Batteries”.  

3) Right-click the "Microsoft ACPI-Compliant Control Method Battery" that is listed there.  

4) Click on “Uninstall”.  

5) At the prompt put a check in the box to remove the current driver  

6) Shutdown the computer.  

7) Remove the battery for minute and then put it back in.  

😎 When the computer comes back up it should automatically find the driver.  

9) Go to Device Manager.  

10) Expand Batteries.  

11) Right-click the "Microsoft ACPI-Compliant Control Method Battery" that is listed there. 

12) Click "Search automatically for updated driver software"  

Do the same thing with Microsoft ACPI-Compliant Embedded Controller.  

Restart the computer and the issue should be fixed. 
 

You can refer this HP document for more assistance:- Click here

 

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation