my printer will not let me print

[deedeenjames]

I have a hp desk jet and when I go to print something it says error drive . can someone help me

.

[Rachel571]

Hi @deedeenjames,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

Certainly, I can try to help you troubleshoot the issue with your HP DeskJet printer. Here are some general steps you can follow to address a "driver error" message:
 

Restart Your Printer:

• Turn off your printer, unplug it from the power source, wait for about 30 seconds, and then plug it back in. Power it on and see if the error persists.

Restart Your Computer:

• Sometimes, the issue might be with the connection between your computer and the printer. Restarting your computer can help refresh the connection.

Check the Connection:

• Ensure that the USB cable or any other connection method between your computer and the printer is secure. If you're using a wireless connection, make sure your printer is connected to the same network as your computer.

Update or Reinstall Printer Drivers:

• Outdated or corrupted printer drivers can cause issues. Visit the official HP website, locate your printer model, and download the latest drivers for your operating system. Install them and restart your computer.
  Click Here 

Windows Troubleshooter (Windows Users):

• If you're using Windows, you can use the built-in troubleshooter to identify and fix printer-related issues. Go to "Settings" > "Update & Security" > "Troubleshoot" > "Printer" and follow the on-screen instructions.

Check for Software Conflicts:

• Sometimes, other software on your computer might conflict with the printer drivers. Try temporarily disabling antivirus or firewall software and see if the issue persists.

Reinstall Printer Software:

• Uninstall the printer software from your computer, restart the computer, and then reinstall the latest version of the software from the HP website.

Verify Printer Status:

• Make sure there are no paper jams, low ink/toner levels, or any other hardware issues with the printer that might be causing the error.

Check for System Updates:

• Ensure that your operating system is up-to-date. Sometimes, system updates can resolve compatibility issues.
• Please Update printer firmware Click Here

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Rachel571 
HP Support