05-03-2019 05:57 AM
Hey there! @ShivMahesh,
Are you installing the correct drivers for the PC?
Please share the product number of the PC to assist you better.
Try performing a hard reset on the PC and check if it helps.
Turn off the computer.
Remove the computer from any port replicator or docking station.
Disconnect all external connected peripheral devices such as USB storage devices, external displays, and printers.
Unplug the AC adapter from the computer.
Remove the battery from the battery compartment.
With the battery and power cord unplugged, press and hold the Power button for about 15 seconds to drain any residual electrical charge from the capacitors.
Insert the battery and plug the AC adapter back into the laptop, but do not connect any of the peripheral devices.
Press the Power button to turn on the computer.
The computer starts normally or a startup menu opens.
If your computer does not start after pressing the Power button, then a power reset did not resolve the startup issue. SeeAdditional resources for further troubleshooting steps.
If a startup menu opens, use the arrow keys to select Start Windows Normally, and then press the Enter key.
After Windows opens, reconnect each peripheral device that was disconnected, one device at a time, until all devices are reconnected.
Also, try the steps recommended below.
Sometimes blank screens can be caused by external devices. To check for it, you can try disconnecting all your USB devices from your PC:
Once you log into your system, right-click the taskbar, then select Task Manager.
Click the File tab, then Run new task.
Type services.msc and check the box under it, then click OK.
In the pop-up Services window, double click App Readiness.
Make sure the Startup type is set to Disabled, and click Apply then OK.
Restart your PC to check if the problem is resolved.
Lastly, try installing the latest drivers on the PC using HP support assistant.
Refer this article to know more information about using the HP support assistant. Click Here
Let me know if this helps!
I hope you have a great day! 🙂
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I am an HP Employee
05-07-2019 09:35 AM
Thanks for the update.
You will have to wait untill there is an updated version of graphics drivers are left from HP.
As you are installing drivers directly from the AMD website, which has not been tested or trialled from HP. We cannot guarantee the functionality.
Have a pleasant day ahead!
I am an HP Employee