my settings keeps coming back to defaults

[yousefhaleem]

every time I change my settings like my defaults apps or my wallpapers and I restart the laptop it comes back to the way it used to be before I change it so why? and how can I stop it 

[The_Fossette]

@yousefhaleem,

Welcome to the HP Support Community!

• What is the exact model for your computer?
• What is the operating system you are using?
• Have you made any software or hardware changes on the computer?
• Have you performed any troubleshooting steps before posting?

Look forward to hearing from you and you have a great day!

Take care.

Cheers!

[yousefhaleem]

my model is: Hp 250 G6

I have a 64-bit operating system, x64-based processor

and no I haven't made any changes on my laptop 

and I tried every troubleshooter I have but there's not exactly a troubleshooter for setting being reset 

[rezoloot]

is it win 10, have you tried logging in as admin

[yousefhaleem]

YES, I'm the admin 

note: This laptop is from my school, my school gave it to me so could that be related?

[yousefhaleem]

THX everyone for the help I appreciate it.

[rezoloot]

if its come from your school, no doubt it has network settings, and return to basic funtions upon logging off, save what you need, if you have issues with program saving let me know, maybe able to help with free or similar, then completely start again, destroy all drives on the disk, format is part of install for win 10, so just delete all partionions on install and you'll be brand new