my touchpad not working want driver which support window 11

[AARYAN09]

code 10 showing driver window 11 generic driver not working in my laptop hp 14q-cs0017tu

[Garp_senchau]

@AARYAN09, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

If you're experiencing touchpad issues on your HP Notebook 14q-cs0017tu after upgrading to Windows 11, you can try the following steps to resolve the problem:

Update Using HP Support Assistant

1. Download and Use HP Support Assistant: This tool helps find and install updated drivers for your computer.
   • Open HP Support Assistant: Search for and open HP Support Assistant from the taskbar or start menu.
   • Check for Updates: On the My Dashboard tab, select your computer, click Updates and install any available updates. HP Support Assistant

Update Drivers from HP's Website

1. Visit HP's Driver Page: Go to the HP Customer Support - Software and Driver Downloads page.
2. Identify Your Product: Enter your computer's serial number or model name to find drivers specific to your device.
3. Download Touchpad Driver: Locate the touchpad driver listed under "Drivers" for your device and install it.

Update Drivers Using Device Manager

1. Open Device Manager: Search for and open Device Manager on your Windows computer.
2. Expand Mice and other pointing devices: Find the touchpad device.
3. Update Driver Software: Right-click on the touchpad device, select Update driver. Choose Search automatically for drivers and follow on-screen instructions.

Reinstall Touchpad Driver

1. Uninstall Driver: In Device Manager, right-click on the touchpad device and select Uninstall device. Check the box to delete driver software.
2. Scan for Hardware Changes: Click Action, then Scan for hardware changes to reinstall drivers.
3. Restart Your Computer: After reinstalling, restart your device to ensure the changes take effect.

Reference: HP Notebook PCs - Troubleshoot the touchpad | HP® Support

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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