Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎09-25-2023 12:28 AM - last edited on ‎10-03-2023 05:03 AM by Retired

HP Recommended
Product: HP 15-db0000 Laptop PC (3FU63AV)

hello,my touchpad not working ,pls fixit.

Category:
1 person had the same question
4 REPLIES 4

‎09-27-2023 12:25 PM

HP Recommended

Hi @praveen2788,

 

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

 

I see that you are facing an issue with your Laptop.

 

Kindly refer to the steps on this link to Perform component tests for the touchpad. (If it fails there is an issue with the hardware and you can skip the below troubleshooting steps)

 

Please install all the pending updates for the Windows operating system following the below steps.

go to Start > Settings > Update & Security > Windows Update and select Check for updates. If the upgrade is available for your device and you want to proceed, download and install it. 

 

Also, refer to the steps on this link to update the BIOS and let me know if that fixes the issue.

 

Make sure you keep only the charger plugged in while updating the BIOS for your PC.

Click on the + sign next to BIOS and then download the file.

Open the file and follow the on-screen instructions to complete the update.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

I hope this helps.

Take care and have a great day ahead!

 

Irwin6

HP Support

Irfan_06-Moderator
I am an HP Employee

Was this reply helpful? Yes No

‎10-02-2023 12:55 AM

HP Recommended

Good afternoon. I can't find and install the driver for the touchpad driver for my HP Victus 16-d1044ua laptop. The drivers downloaded from the official website HP

New Bitmap Image.jpg

 

did not help, nor did the tips mentioned above. I also installed the drivers for Wi-Fi and sound card manually, but I can’t find it on the touchpad (A screenshot of the device manager is attached

Was this reply helpful? Yes No

‎10-02-2023 12:57 AM

HP Recommended

When diagnosing in UEFI, the touchpad works!

Was this reply helpful? Yes No

‎10-04-2023 02:22 PM

HP Recommended

Hi @praveen2788,

 

I am sorry to hear that the above link did not help much.

 

Kindly refer to the steps on this link to Perform component tests for the touchpad. (If it fails there is an issue with the hardware and you can skip the below troubleshooting steps)

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

I hope this helps.

Take care and have a great day ahead!

 

Irwin6

HP Support

Irfan_06-Moderator
I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.